Refund policy

Everything you need to know about cancellations, replacements and refunds.

Last updated: 5 October 2026

Leaked or broken on arrival: free replacement
Report damage: within 24 hours of receipt
Refunds: to the original payment method within 7 business days

1. Cancellations

If your order is not shipped or delivered due to unforeseen circumstances on our side, the order will be cancelled and the full amount refunded.

Orders can be cancelled before dispatch only. Cancellation is not possible once dispatch is initiated.

2. Replacements

If your product is delivered leaked, broken, defective or damaged, we will replace it free of charge. Please report it within 24 hours of receipt by WhatsApp or email with your order number and a photo of the product and packaging.

3. Refunds

Refunds are applied to the original payment method within 7 business days.
Partial refunds are not entertained.

Refunds and replacements are NOT applicable for: sale or promotional items, opened or used products, products not in original condition, misuse, gifts, or requests made after the return window closes.

4. Rules for Returning a Product

Send a request via email or WhatsApp with your order number and reason for return.
Return the product in the same condition as received, in original packaging, with all accessories and freebies included.
Label the package with the order number, return address, and your address.
We will arrange a pickup through an assigned logistics partner once the return request is verified.
We are not liable for packages damaged during return transit, so please pack securely.